What is a potential consequence of having incomplete patient information?

Having incomplete patient information can lead to delays in claims processing. This is primarily because accurate and complete data is essential for healthcare providers to submit claims that meet payer requirements. When patient records lack vital information—such as demographics, procedures performed, diagnosis codes, and other necessary details—it can result in rejected claims or the need for additional documentation. This not only prolongs the billing cycle but can also impact the revenue flow of the facility, as claims may be held up while additional information is gathered.

In contrast, the other options suggest positive outcomes that are not typically associated with incomplete information. Increased patient trust, more efficient coding, and higher patient engagement are likely to arise in environments where accurate and complete information is available, rather than hindered by data gaps. Thus, the connection between incomplete information and claims processing delays highlights the critical importance of thorough and accurate patient information in the revenue cycle.