How does patient engagement influence revenue integrity?

Patient engagement plays a critical role in revenue integrity primarily because it directly contributes to better communication and understanding between patients and healthcare providers. When patients are actively engaged in their care, they are more likely to understand their treatment options, the associated costs, and what is expected from them regarding payment responsibilities.

This improved understanding helps to reduce disputes related to billing or services rendered, as patients are more informed about their financial obligations and what their insurance covers. Consequently, this clarity can lead to prompt payments and fewer claims denials, enhancing the overall collections process. An engaged patient is more likely to take ownership of their healthcare experience, which positively influences the financial health of a healthcare organization by streamlining revenue cycles and fostering better relationships that can lead to successful collections. Thus, the influence of patient engagement on revenue integrity is significant, making this option the most appropriate choice.